Our Business

Parts supply business

Our Parts Division handles all kinds of car-related products, including not only imported-car parts (genuine manufacturer parts, OEM parts, fine imitation parts, etc.) but also tires, all kinds of chemicals, and factory equipment. Because we directly buy parts from suppliers both within Japan and in the USA and various European countries, we are able to supply parts to those who order them at a reasonable price. In addition, we keep an inventory of more than 80,000 parts at our car warehouse, which enables us to maintain a stable supply of parts and promptly ship them. Our experienced staff provides specialized, comprehensive support in response to every customer inquiry, so please do not hesitate to let us know if you need anything.

Import agency business

FAIA searches for the North American and European cars that members want through overseas shippers, and we handle everything from estimate creation to vehicle orders, shipping arrangements, and customs clearance on their behalf. Regarding the payment flow upon order placement, the customer first pays us a deposit based on the vehicle price (25% or more), and the payment of the vehicle price, which includes the total import cost, is paid when the vehicle is delivered domestically. This two-stage payment method, which is the cornerstone of our support related to ordering cars from their country of origin, is in fact a safe import-agency system designed to enable our association to promote the import business of our members, and many of our customers use it to avoid monetary problems, which are often seen during importing or exporting.

Joint inspection business

To concurrently register an imported car within Japan, it is necessary to have the results of both an exhaust-gas emission and acceleration noise test. To obtain these test results, it is necessary to pass each test, and these tests require time, money, and experience. However, because FAIA has a wide variety of test results (for each type of car), which can be mutually used by our members, our members can obtain these test results without having to undergo testing, which makes it possible to save on both the time and money typically required for these tests.

Maintenance business

FAIA Maintenance Division inspected various imported vehicles such as Benz, BMW, As a factory certified by the Kanto District Transport Bureau (certification number: 4-6348), FAIA’s Maintenance Service Division can handle any work related to imported Benz, BMW, Volkswagen, Audi, Volvo, Chevrolet, Chrysler, Porsche, Ferrari, and other cars on your behalf, including imported-car inspections, general maintenance, general car inspections, repairs, car body repairs & painting, tester diagnosis, coding, improvement work/preliminary inspections, exhaust-gas emission tests, and acceleration noise tests. In recent years, know-how, experience, and specially designed testers have become necessary for importedcar-related work, so please contact FAIA’s Maintenance Service Division, which has been devoted to imported cars for 40 years, if you have any concerns.

Financial business

Our financial business includes our Auction Partner Support System, which we use to extend loans to fund successful bids on imported cars during auto auctions, etc., our FAIA Support System, which we use to extend loans for cars in stock, and our Import Agency Partner Support System, which we use to display vehicles in-house by utilizing our import agency business, and we employ these systems to provide business support to our members. All our financial-business systems are perks that are only available to our members.

Technical support

FAIA’s Maintenance Service Division provides technical-maintenance manuals and data on all the repairs we have done up until now to members of our association and maintenancenetwork members. In addition, we also send out the latest information of the Ministry of Land, Infrastructure, Transport and Tourism as well as the Ministry of Economy, Trade and Industry in addition to recall information and other information pertaining to each imported-car manufacturer, all of which can be used by our members to provide customer support after vehicles are sold. This is one of our services that is held in high regard by imported-car mechanics, and this type of service is only available to members of our association and maintenance-network members.

FAIA MAINTENANCE NETWORK

FAIA’s maintenance network is a nationwide service network of approximately 300 factories that are run by members of our association and maintenance-network members. In the case of cars purchased through FAIA members, you can count on reliable service from the maintenance-network store nearest you (a certified factory specialized in imported cars) to handle sudden problems such as dead batteries and flat tires.

FAIA TOKYO SHOWROOM

At FAIA’s Tokyo Showroom (at FAIA’s Kawagoe office), we display and sell a specially selected line-up of popular imported cars. If you find yourself walking around Kawagoe, which is also a popular sightseeing spot, make sure to pay us a visit. We can also send vehicle information to people who can’t visit us directly if they call us or fill out our inquiry form. Please do not hesitate to contact us.

Mileage history research

To prevent the importing and sale of vehicles for which the odometer has been tampered with, FAIA researches the mileage histories of vehicles that have been registered in North America, and we use private research companies in the USA to obtain research results on your behalf. This service is also available to customers who are not members of our association as well as individual customers. If you have any questions on using this service, please do not hesitate to contact us.

Bringing your car when you move back home

If you want to bring a car you were using overseas back with you upon returning to Japan, FAIA can comprehensively handle all the necessary procedures and work for you, including customs clearance, domestic overland shipping, exhaust-gas emission/acceleration noise tests, improvement work/preliminary inspections, registration, and everything else necessary for registration in Japan (= everything up to receiving a license number and being able to drive the car). If you are planning to return home after being assigned to work abroad or you are considering bringing the car you are currently driving overseas back to Japan, be sure to contact FAIA.